q FAQs Colivers - Colive

Check in the house

What is provided by Colive and what should I expect?

Colive provides the essentials:

  • a bed with duvet and cushions
  • a desk and chair
  • a clothes storage unit

Colive asks you to take:

  • a pair of sheets to keep the rotation going when you wash the ones provided in the house
  • towels for the bath

The previous Coliver is responsible for

  • cleaning the room
  • handing over the room keys which should be on the desk or in the key box depending on the house
  • handing over clean sheets on the bed.
What time can I arrive at the house?

From 3 pm.

I want to arrive before the start date of my contract?

Your arrival is normally scheduled for the day the previous Coliver leaves, although exceptions can be made. However, you can be put in touch with the Colivers to be able to leave some things in the house before this date. If necessary, please send your request to info@colive.eu.

What if I arrive later than expected?

No problem! No matter when you move in, the room is yours from the start of your contract. You can simply notify your roommates via the WhatsApp group.

How to get into the house?

You will receive instructions on how to access the house by email. Some houses have an entry code, others have a key, or a TapKey.

If you have not received this information, check that your payments are in order: accesses are only sent if the payments have been received on time.

When will I have access to the WhatsApp group ?

You will receive a link to join the WhatsApp group in an email just before you arrive.

Life in the house

What benefits do I get as a Coliver?

We strive to find the best possible partnerships to offer you. This may depend on the period. All current partnerships are listed in the House Guide that you receive when you sign the contract.

Can I register at the address?

Yes, registration is possible at Colive.

How many people share the bathroom?

If you are in a room with a shared bathroom, you will not share your bathroom with more than 2 other people.

Where to find the home wifi?

All the codes you need to log in are included in the Home Guide that you receive when you sign the contract.

When do the cleaners come?

The cleaners come once a week. The exact schedule is indicated in the House Guide that you receive when you sign the contract. Please note that the cleaning ladies do not wash the dishes and do not clean the private and external areas, which are the responsibility of the tenants.

What if I want a cleaning of my room? How much it cost?

To book a cleaning of a room, please send us an email on info@colive.eu. A cleaning of a room with private bathroom costs 35€, a single room 20€.

Something needs to be repaired or replaced, who do I contact?

All requests must be made via the following link: https://colive.eu/en/maintenance

Your request will be processed quickly by a house manager.

Who to contact in case of what? Through which channel?

For any question concerning your contract, or an administrative question, you can send an email to Info@colive.eu

For all maintenance matters, please go to https://colive.eu/en/maintenance

Can I decorate the bedroom ?

It is very important for us that you feel comfortable in the room. You can therefore adapt its decor as you wish, as long as you return the place to its original state before you leave.

I have a guest, can (s)he sleep in our Colive?

Of course.

Yes, provided that:

The other tenants agree;

it is for no more than 3 days per month, consecutive or not

if you are hosting someone for a longer period, a contribution to the costs will be due.

I have a car, how do I park?

With the registration, you can apply to the municipality for a parking card as a resident, allowing you to park for free in the streets around Colive. However, please note that every registration has their own rules and price. Don’t hesitate to check before hand.

Are couples accepted?

Yes, only in rooms with private bathroom and with a maximum of one couple per house.

Can I change rooms?

Yes, if availability allows. You can send your request to info@colive.eu. Whether it is in the same house or from one Colive to another, it will be free of charge and will depend on availability.

Can I smoke in my Colive?

Our Colives are non-smoking areas. However, you are allowed to smoke in the garden or on the terrace.

Payments

What is the 300€ reservation fee for?

This is not an additional charge but an advance on the first rent as a reservation guarantee.

Which account should I pay into?

The bank details are on page 4 of the contract. Don’t forget to put the right communication which is your booking code.

When to pay the rental guarantee?

At the latest the day before your arrival.
This is a condition for entering the house, as the access information will only be sent to you once the rental guarantee has been received. In case of late payment, a proof of transfer will be accepted.

When to pay the rent?

At the end of the month, as the rent must have been received by Colive on the 1st of the month.

How do I know if my payment has been received?

You will receive a confirmation of receipt by email for the payment of the 200€ and the rental guarantee. For the next payments, you will only be contacted in case of delay.

I paid late, what should I do?

To avoid any additional charges, contact info@colive.eu with your proof of payment. After the 18th of the month, the rent will be increased by a €25 late payment fee.

How much should I pay?

The rent is calculated on a pro-rata basis according to the number of nights spent in the house. If you have any doubts, do not hesitate to contact info@colive.eu.

Termination and extension of contract

Is there a notice period if I decide to terminate my contract?

As stated in the contract, the notice period is 3 months and starts on the first day of the month following the notification of the notice to Colive. An acknowledgement of receipt must be received for the notification to be valid.

I would like to leave Colive as soon as possible.

If you wish to leave before the end of the lease, we will have to find a new tenant for the room. The rent for the room is due until the re-letting process is completed. Our team is in charge of the search and there is an administrative cost of 300€ (due only if successful).

If you have been in the house for more than 8 weeks, and only in this case, we offer you the possibility to find someone to take over the room to avoid this administrative cost. Please note that this person must be approved by Colive.

I want to extend my contract, what do I do?

Contact us at info@colive.eu. Hopefully, the room is not yet rented.

How much notice should I give if I want to extend?

As soon as possible! Reservation requests can be sent several months in advance.

I leave Colive

When and how is the check out is done?

A summary email will be sent to you one month before the end of your contract. A Check Out video should be sent to our Whatsapp number: +32 471 82 05 00

How quickly will I receive my guarantee?

Refunds can take up to 3 weeks from the time your check-out is confirmed to the time the new guest checks in. We aim to do this as quickly as possible.